Watch HBO Max in 4K UHD & HDR10 or Dolby Vision

You can watch select titles in 4K UHD with HDR10 or Dolby Vision on select devices with the Platinum plan. To find out if a title is available in 4K UHD with HDR10 or Dolby Vision, choose the show or movie in HBO Max and then look for 4K UHD, HDR10, or Dolby Vision on the details screen.

Note 4K UHD, HDR, and Dolby Atmos availability depends on your plan and device.

HBO Max automatically plays the highest quality video available for your device and subscription plan. Titles available in 4K UHD are also available in HD on all supported devices.

For info about Dolby Atmos, go to HBO Max audio quality.

What you need

To stream in 4K UHD and HDR10 or Dolby Vision:

4K Ultra HD TV that displays Dolby Vision or HDR10
Supported 4K device
Platinum plan
High speed internet (25 Mbps or higher, 50+ Mbps is recommended)

All devices must support HDMI 2.0 and HDCP 2.2 (your TV, media player, audio/video receiver, cables, adapters, and any other connected devices).

If you have the above requirements and the title is available in 4K UHD, HBO Max should automatically play the title in 4K UHD. HBO Max adjusts the video quality based on your network bandwidth and connection speed (you can't manually adjust the resolution in HBO Max).

Amazon Fire TV (Brazil and Mexico only)
Android TVs
Apple TV 4K
AirPlay 2-compatible 4K TVs
Google Chromecast Ultra and Chromecast with Google TV
Hisense VIDAA TVs
iPhone and iPad
LG CineBeam
4K LG Smart TVs
PlayStation 5
Roku Ultra, Roku Ultra LT, Roku Streaming Stick 4K+, Roku Streaming Stick 4K, Roku Streaming Stick+, Roku Express 4K+, Roku Express 4K, Roku Premiere+, Roku Premiere, Roku Smart Soundbar, Roku Streambar, Roku 4K TVs, Roku 8K TVs, and Roku 4
Samsung Tizen 4K TVs
Xbox One X|S
Xbox Series X|S
4K Totalplay Decoder (DIW362 model)

Troubleshooting

If you're having trouble streaming in 4K UHD resolution, here are some things to try:

When it comes to TV settings, we suggest turning off motion smoothing. The steps for doing this vary depending on your TV model. Also, you may want to set your picture mode to Cinema or Movie mode.

For more display suggestions, find your streaming device below.

Make sure your internet download speed is at least 25 Mbps. HBO Max automatically adjusts the video quality based on the download speed of your connection. If your download speed is less than 25 Mbps, the show or movie won't stream in 4K.

Higher speeds will provide more consistent 4K streaming. For the best experience, we recommend a download speed of 50+ Mbps on your streaming device. To find out how to test your connection speed, go to the HBO Max buffering page.

Try a wired connection: If you experience slow or inconsistent speeds over Wi-Fi, connect your streaming device to your router using an Ethernet cable.

Reduce activity on your network: If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming.

If you're using a streaming player (e.g. Apple TV):

Make sure you're using a High-Speed 4K HDMI cable.
Make sure your HDMI cable is plugged into a HDCP 2.2 compatible HDMI port on your TV or audio/video receiver. HDCP 2.2 may not be supported by all of the HDMI ports on your TV (refer to your owner's manual to find out which HDMI port is HDCP 2.2 compatible).
Bypass your audio video receiver, HDMI switch, or sound bar, by connecting your streaming device directly to your TV.

If you're getting a 'There's a problem with your device setup' message, go to Device setup error.