HBO Max loads slow, buffers, or pauses

First, make sure the HBO Max app and your Amazon Fire TV are up-to-date.

On your Amazon Fire TV, go to Settings > Network. Then press the Play button on your remote to check your network status.

You can also download an Internet speed test app from the Amazon Appstore and test your connection speed. To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your Fire TV and network devices. Here's how:

If your Amazon Fire TV has an Ethernet port, try connecting your Fire TV to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your Fire TV, delete the HBO Max app from your Fire TV and install it again from the Amazon Appstore. Then, open HBO Max and try watching something.

First, make sure the HBO Max app and your Android TV are up-to-date.

Download an Internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Note These steps vary depending on your Android OS version.

Restart your Android TV and network devices. Here’s how:

Note These steps vary depending on your Android OS version.

If your Android TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your Android TV, delete the HBO Max app from your Android TV and install it again from the Google Play Store. Then, open HBO Max and try watching something.

First, make sure the HBO Max app and your Apple TV are up-to-date.

Then, open HBO Max and try watching something.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Open apps may be using network bandwidth or available memory. Try quitting all open apps on your Apple TV to free up resources for HBO Max. Here’s how:

Restart your Apple TV and network devices. Here’s how:

If your Apple TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your Apple TV, delete the HBO Max app from your Apple TV and reinstall it from the Apple App Store. Then, open HBO Max and try watching something.

Test your download speed from a computer on the same network as your Claro device. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your Claro device and network devices. Here’s how:

If your Claro Box TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

First, make sure your HBO Max app and VIDAA TV are up-to-date:

Then, open HBO Max and try watching something.

Test your download speed from a computer on the same network as your VIDAA TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your VIDAA TV and network devices. Here's how:

If your VIDAA TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your VIDAA TV, delete the HBO Max app from your VIDAA TV and install it again from the VIDAA App Store. Then, open HBO Max and try watching something.

First, make sure your HBO Max app and LG TV are up-to-date.

Then, open HBO Max and try watching something.

Test your download speed from a computer on the same network as your LG TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Note These steps vary depending on your LG TV model.

Restart your LG TV and network devices. Here’s how:

If your LG TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your LG TV, delete the HBO Max app from your LG TV and install it again from the LG Content Store. Then, open HBO Max and try watching something.

First, make sure your HBO Max app and PlayStation console are up-to-date.

Then, open HBO Max and try watching something.

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your PlayStation and network devices. Here’s how:

Try connecting your PlayStation console to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your PlayStation, delete the HBO Max app from your PlayStation and install it again from the PlayStation Store. Then, open HBO Max and try watching something.

First, make sure your HBO Max app and Roku are up-to-date.

Then, open HBO Max and try watching something.

Press the Home button on your Roku remote, then go to Settings > Network > Check connection. For more help, go to Roku’s Improve your wireless connection article.

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Try connecting your Roku to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

First, make sure your HBO Max app and Samsung TV are up-to-date.

Then, open HBO Max and try watching something.

Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your Samsung TV and network devices. Here’s how:

Some Samsung TVs have an option to clear app cache and data. Try the following steps:

Note Clear app cache and data are not available on all Samsung TVs and the steps vary depending on your TV model. For more info, go to samsung.com/support.

If your Samsung TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your Samsung TV, delete the HBO Max app from your Samsung TV and install it again from the Samsung app store. Then, open HBO Max and try watching something.

Test your download speed from a computer on the same network as your Totalplay TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your Totalplay TV and network devices. Here’s how:

If your Totalplay TV has an Ethernet port, try connecting your device to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

Check the status of the Xbox service on the Xbox Status page.

Make sure your HBO Max app and Xbox console are up-to-date.

Then, open HBO Max and try watching something.

To test your connection speed, go to Xbox troubleshoot connection speed and choose Run the console speed test.

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4K streaming experience, we recommend a download speed of 50+ Mbps.

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Restart your Xbox and network devices. Here’s how:

Try connecting your Xbox console to your router with an Ethernet cable (instead of using Wi-Fi).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If buffering only happens on your Xbox, delete the HBO Max app from your Xbox and install it again from the Xbox store. Then, open HBO Max and try watching something.