HBO Max | Get answers to your HBO Max trial questions.

A trial period of access is a short-term period where no subscription fee is charged. If a subscription plan or promotional offer includes a trial period, you'll see mention of the trial period when you sign up.

During a trial period, you can stream anything on the HBO Max subscription plan with the trial period. If you enjoy HBO Max during your trial period, you don't have to take any action. After your trial period ends, your subscription will continue until you cancel it.

We may collect your personal data, for the purpose of showing you targeted advertisements during your trial period, in accordance with our Privacy Policy.

If a subscription plan or promotional offer includes a trial period, the eligibility criteria is mentioned when you sign up. For example, some promotional offers are only available to new HBO Max subscribers.

If you think you were incorrectly billed, reach out to your billing provider for help (go to Who's billing me?).

If a subscription plan or promotional offer includes a trial period, the trial length is mentioned when you sign up.

When you start your trial period, you need to add a payment method during sign up so your subscription can automatically convert to a paid subscription after your trial ends. Your first charge is typically after your trial period is over (this can vary depending on your billing provider).

After your trial period, your subscription will automatically continue until you cancel it. To avoid being charged for your next billing period, you need to cancel your subscription before your next billing date.

Billing questions? Go to HBO Max plans and billing.

If you're charged immediately after starting a trial period, here are a few possible reasons:

Offer doesn't include a trial period. If your subscription plan or promotional offer doesn't include a trial period, you'll be charged for HBO Max at the time you sign up.
Not eligible for a trial period. If you don't meet the eligibility criteria for the subscription plan or promotional offer with a trial period, you'll be charged for HBO Max at the time of sign up. For example, some promotional offers are only available to new subscribers. If you think you were incorrectly billed, reach out to your billing provider for help (see Who's billing me? below).
Authorization hold. The pending charge is likely an authorization hold. An authorization hold is done to make sure your payment method is valid and can be successfully charged in the future (once your trial period is over).
An authorization hold is temporary and should be removed within 7-10 days, depending on your financial institution's policies. The authorization hold is not a charge, but may affect your available balance. You can contact your financial institution to find out when the authorization hold will be removed, and when the hold amount will be added back to your available balance.

Here's how to find who bills you for HBO Max:

Do one of the following:
- Web: Go to HBOMax.com/subscription and sign in to your account. Can't sign in?
- Phone, tablet, or computer: In HBO Max, choose your profile and then Subscription.
- TV device: In HBO Max, choose the Settings icon and then Subscription.
Here you'll find who your base subscription is billed through (top of screen).

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for HBO Max. (If your subscription is part of a TV package or mobile plan, you won't see an individual charge for HBO Max.)

Billing questions? Go to HBO Max plans and billing.

To avoid being charged, you need to cancel your subscription before your trial period ends. If you cancel early, you can continue streaming until your trial ends.

Find out how to cancel your trial at <How do I cancel HBO Max?

HBO Max trial period Q&A