HBO Max | Find out what to do if you're getting a 'Something went wrong' message or error code.

Phone, tablet, or TV device: Force close HBO Max, then reopen HBO Max and try streaming again.
Computer: Close and reopen your browser, then go back to HBOMax.com and try streaming again.

Try streaming different shows and movies to find out if the error happens with all titles, or only a particular show or movie. If the error only happens with a particular show or movie, please contact us and let us know.

Make sure you have the latest version of HBO Max. Here's how:

Computer: Try updating your browser. To find out how, go to Troubleshooting HBOMax.com.
Roku (France and Germany only): On your Roku, highlight the HBO Max channel, press the Star button (*) on your remote, and then choose Check for updates. Once updated, try using HBO Max again.
Other device: Open the app store on your device, search for HBO Max, and check if there's an update available. If there's an app update, download it, and try using HBO Max again.

Do one of the following:
- Phone, tablet, or computer: Choose your profile and then Sign Out.
- TV device: Choose the Settings icon and then Sign Out.
Turn your device off.
Wait 30 seconds and turn it back on.
Open HBO Max, sign in, and try streaming again.

Try HBO Max on another supported device. If the error doesn't happen on another device, go to Troubleshoot HBO Max.

Using a computer? Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).

Choose the device you're using and try the troubleshooting steps:

Unplug the power from your network devices (modem, router, etc.).
Wait 30 seconds.
Reconnect the power to your modem and wait for it to connect to the internet (about 1 minute).
After your modem has finished connecting, reconnect the power to your router and wait for it to connect to the internet.
Open HBO Max and try streaming again.

Something went wrong message or error code

Things to try

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