Sign in to HBO Max
To sign in, choose the device you're using below.
Choose the device you're using:
Here's how to sign in to the HBO Max app:
Open HBO Max and choose Sign In.
Already signed in? Choose your profile (upper right) and then Sign Out.
Enter your HBO Max account email and choose Continue.
Don't have an HBO Max account yet? If you get HBO Max (or HBO) through an internet, mobile, or TV provider, choose create an HBO Max account and then choose your provider. Need help? Go to Connect your provider.
Choose the screen you get next:
To finish signing in, do the following:
Enter your HBO Max password and choose Sign In.
Choose who's watching and you're ready to stream.
Forgot your password?
Choose get a code instead and follow the Sign in without a password steps. You can also reset your password.
We didn't find an account with the email address you entered. Do one of the following:
Check your email address. If you have another email that could be associated with your HBO Max account, choose Edit Email Address and enter a different email address. Need help? Go to Find your account email.
Set up your HBO Max account. If you get HBO Max through an internet, mobile, or TV provider, choose Connect Your Provider, then choose who you get HBO Max (or HBO) through, or type their name in the Search box. Need help? Go to Connect your provider.
To finish signing in, do the following:
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Enter the 6-digit code from your email.
Add or update an optional password for your account.
Choose who's watching and you're ready to stream.
Need to switch accounts? To sign in to a different HBO Max account, choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
If prompted, add or update the password for your account.
Choose who's watching and you're ready to stream.
If you subscribed to HBO Max through an app store or HBOMax.com, go to Fix a subscription issue.
Subscribed through an internet, mobile, or TV provider? Make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure HBO Max is included. For more info, go to Can't connect your provider.
You may need to periodically sign in to your internet, mobile, or TV provider account again to verify your HBO Max subscription. Here's how:
When you're prompted to sign in again, choose Connect Your Provider.
Choose or search for the company you get HBO Max (or HBO) through.
On your provider's sign-in screen, enter your provider account info and sign in.
Need help? Go to Connect your provider.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Apple's iPhone: Change time or iPad: Change time article.
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Here's how to sign in on your computer:
Go to HBOMax.com/login on your computer.
Already signed in? Choose your profile (upper right) and then Sign Out.
Enter your HBO Max account email and choose Continue.
Don't have an HBO Max account yet? If you get HBO Max (or HBO) through an internet, mobile, or TV provider, choose create an HBO Max account and then choose your provider. Need help? Go to Connect your provider.
Choose the screen you get next:
To finish signing in, do the following:
Enter your HBO Max password and choose Sign In.
Choose who's watching and you're ready to stream.
Forgot your password?
Choose get a code instead and follow the Sign in without a password steps. You can also reset your password.
We didn't find an account with the email address you entered. Do one of the following:
Check your email address. If you have another email that could be associated with your HBO Max account, choose try signing in again and enter a different email address. Need help? Go to Find your account email.
Set up your HBO Max account. Choose the company you get HBO Max (or HBO) through, or choose View All and search for your provider. Need help? Follow the Connect your provider steps.
Subscribe. If you don't yet have an HBO Max subscription or an account, choose Sign Up Now (upper right).
To finish signing in, do the following:
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Enter the 6-digit code from your email.
Add or update an optional password for your account.
Choose who's watching and you're ready to stream.
Need to switch accounts? To sign in to a different HBO Max account, choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
If prompted, add or update the password for your account.
Choose who's watching and you're ready to stream.
If you subscribed to HBO Max through an app store or HBOMax.com, go to Fix a subscription issue.
Subscribed through an internet, mobile, or TV provider? Make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure HBO Max is included. For more info, go to Can't connect your provider.
You may need to periodically sign in to your internet, mobile, or TV provider account again to verify your HBO Max subscription. Here's how:
When you're prompted to sign in again, choose Connect Your Provider.
Choose the company you get HBO Max (or HBO) through or choose View All to find your provider.
On your provider's sign-in screen, enter your provider account info and sign in.
Need help? Go to Connect your provider.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Here's how to sign in on your TV device:
Open HBO Max and choose Sign In.
Already signed in? Choose the Settings icon
(lower left) and then Sign Out.Now, choose a TV sign-in option:
Sign in on your TV using a code. Here's how:
Stay on the TV screen with the QR code and do one of the following:
Open your phone's camera and point it at the QR code on your TV, then tap the link that appears on your phone. You'll be signed in automatically if you're already signed in to HBO Max on your phone.
-or-
On your phone or computer, go to HBOMax.com/signin and enter the 6-digit code from your TV. You'll be signed in automatically if you're already signed in at HBOMax.com.
On the sign-in screen, enter your HBO Max account email and choose Continue.
Don't have an HBO Max account yet? If you get HBO Max (or HBO) through an internet, mobile, or TV provider, choose create an HBO Max account and follow the Connect your provider steps.
Enter your password and choose Sign In. Can't sign in?
Choose who's watching and you're ready to stream.
We didn't find an account with the email address you entered. Do one of the following:
Check your email address. If you have another email that could be associated with your HBO Max account, choose try signing in again and enter a different email address. Need help? Go to Find your account email.
Set up your HBO Max account. Choose the company you get HBO Max (or HBO) through or search for your provider. Need help? Follow the Connect your provider steps.
To finish signing in, do the following:
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Enter the 6-digit code from your email.
Add or update an optional password for your account.
Choose who's watching and you're ready to stream.
TV code not working?
If the 6-digit code isn't working, here are some things to try:
Open a private or incognito browser window and then go to HBOMax.com/signin.
Try signing in another way (e.g. Use Email Address).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Sign in on your TV using your TV remote.
Choose your TV device:
On the TV sign-in screen, choose Use Email Address (on the left).
Enter your HBO Max account email and choose Continue. To open the on-screen keyboard, move the selection to Email Address and press the OK button on your remote. That doesn't look right' message
Do one of the following:
Enter your password and choose Sign In.
Choose Get One-Time Code, then check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code) and enter the 6-digit code from your email. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Choose who's watching and you're ready to stream.
'That doesn't look right' message
We didn't find an account with the email address you entered. Do one of the following:
Edit Email Address: Make sure your account email address is correct. If you have another email that could be associated with your HBO Max account, choose Edit Email Address and enter your other email. Need help? Go to Find your account email.
Connect Your Provider: If you get HBO Max (or HBO) through an internet, mobile, or TV provider, choose Connect Your Provider and follow the Connect your provider steps.
On the TV sign-in screen, choose Use Email Address (on the left).
Enter your HBO Max account email and choose Continue. To open the on-screen keyboard, move the selection to Email Address and press the select button on your remote.
Do one of the following:
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code) and enter the 6-digit code from your email. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Choose Use Password Instead, then enter your account password and choose Sign In.
'That doesn't look right' message
We didn't find an account with the email address you entered. Do one of the following:
Edit Email Address: Make sure your account email address is correct. If you have another email that could be associated with your HBO Max account, choose Edit Email Address and enter your other email. Need help? Go to Find your account email.
Connect Your Provider: If you get HBO Max (or HBO) through an internet, mobile, or TV provider, choose Connect Your Provider and follow the Connect your provider steps.
Need to switch accounts? To sign in to a different HBO Max account, choose the Settings icon (lower left) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
If prompted, add or update the password for your account.
Choose who's watching and you're ready to stream.
If you subscribed to HBO Max through an app store or HBOMax.com, go to Fix a subscription issue.
Subscribed through an internet, mobile, or TV provider? Make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure HBO Max is included. For more info, go to Can't connect your provider.
You may need to periodically sign in to your internet, mobile, or TV provider account again to verify your HBO Max subscription. Here's how:
When you're prompted to sign in again, choose Connect Your Provider.
Do one of the following:
Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone.
-or-
On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV.
Choose or search for the company you get HBO Max (or HBO) through.
On your provider's sign-in screen, enter your provider account info and sign in.
Need help? Go to Connect your provider.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Still need help? Go to Can't sign in to HBO Max.
