HBO Max | Find out what to do if you get a 'Are you using a VPN?' message when you try to stream HBO Max.

Turn off your VPN, proxy, or anonymization service so that your IP address reflects your current location. To find out how to do this, contact your VPN provider, internet service provider, or your network administrator.

Once you've turned off your VPN or proxy, try streaming again.

Next, try restarting your modem and router. Here's how:

Turn off or unplug the device with HBO Max.
Unplug the power from your network devices (modem, router, etc.).
Wait 30 seconds.
Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
Reconnect the power to your router and wait for it to connect to the internet.
Turn your device back on, open HBO Max, and try streaming again.

If you're using a computer, try streaming on another device. If you don't get a VPN message on another device, try the following:

Try using a different supported browser (Chrome, Edge, Firefox, or Safari).

-or-

Try clearing your browser cookies. To find out how, go to Troubleshoot HBOMax.com and choose your browser.

Open a browser window and type 'what is my IP address' in the search box. Here you'll find location information and your Internet Service Provider (ISP).

If you've tried the previous steps and you're still getting VPN message, please contact your Internet Service Provider for help.

If you're still getting the VPN message, gather the following info and contact us.

Your Internet Service Provider (ISP)
Your IP address (open a browser and type 'what is my IP address' to get this)