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Troubleshoot the HBO Max app or HBOMax.com

Troubleshoot the HBO Max app or HBOMax.com

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For audio help, go to HBO Max audio issues or Subtitles, captions, and audio.

Choose the device you're using:

If HBO Max isn't working as expected, try the following solutions. You may need to try more than one solution to fix the issue.

Here's how to test your internet connection speed:

Android: Download an Internet speed test app from the Google Play Store and test your connection speed.
iOS: Download an Internet speed test app from the Apple App Store and test your connection speed.
Amazon Fire tablet: From the Home screen on your Fire tablet, swipe down and then select the wireless icon. Tap the network that you're connected to and check the signal strength and link speed.

You need a minimum download speed of 5 Mbps. If videos are buffering, go to HBO Max buffers or pauses.

Cellular connection? If you're using a cellular data connection, try connecting to a wireless network and then try using HBO Max again.

Try clearing the HBO Max cache:

If you're having trouble streaming at HBOMax.com, try using a supported browser. For the best streaming experience at HBOMax.com, we recommend:

The latest version of Google Chrome, Firefox, Microsoft Edge, or Safari.

If HBOMax.com isn't working as expected, choose the browser you're using:

You may need to try more than one solution to fix the issue.

For more help, go to Google's Troubleshoot Chrome crashes article.

You may need to try more than one solution to fix the issue.

For more help, go to Microsoft Edge isn't working.

You may need to try more than one solution to fix the issue.

For more help, go to Mozilla's Troubleshoot Firefox article.

You may need to try more than one solution to fix the issue.

For more help, go to Apple's Safari doesn't work as expected article.

Display resolution

The highest resolution supported at HBOMax.com is 720p. If your display resolution is greater than 720p, videos might not play in full screen or may be clipped off. To fix this, try changing your screen resolution.

If HBO Max isn't working as expected, choose the device you're using:

You may need to try more than one of these solutions to fix the issue.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. To check your connection:

On your Amazon Fire TV, go to Settings > Network.
Press the Play button on your remote to check your connection.

You can also download an Internet speed test app from the Amazon Appstore and test your connection speed. To stream HD video, you need a minimum download speed of 5 Mbps. (50+ Mbps is recommended for 4K video). For more help, go to HBO Max buffers or pauses.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

You may need to try more than one of these solutions to fix the issue.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, go to HBO Max buffers or pauses.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

You may need to try more than one of these solutions to fix the issue.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, go to HBO Max buffers or pauses.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

You may need to try more than one of these solutions to fix the issue.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

You may need to try more than one of these solutions to fix the issue.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

You may need to try more than one of these solutions to fix the issue.

Some Samsung TVs have an option to clear app cache and data. Try the following steps:

Press the Home button on your Samsung TV remote, then navigate to the Settings icon .
Choose Support (if needed) and then Device Care.
Choose Manage Storage.
Find HBO Max and choose View Details.
Choose Clear cache.
Choose Clear data.
Open HBO Max, sign in, and try using the app again.

Note Clear app cache and data are not available on all Samsung TVs and the steps may vary depending on your TV model. For more info, go to samsung.com/support.

Still need help? Take note of the on-screen error message or code (if applicable) and include it when you contact us.

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