Forgot my HBO Max email or password
If you're unsure of your account email or password, use the following info to get signed in to HBO Max.
If you don't know your account email or mobile number, here are a few things to try:
If you're signed in to HBO Max on a device, try the following:
In HBO Max, do one of the following:
Phone, tablet, or computer: Choose your profile and then Account.
TV device: Choose the Settings icon
and then Account.
Find your account email and mobile number (if added).
If you don't find an account email, try signing in with your mobile number. If your account has an email, try resetting your password.
Mistyped email or no longer have access
If your account email has a typo or you no longer have access to your email address or phone, please contact us.
Troubleshooting
Didn't get the one-time code email?
When you sign in without a password, you should get an email with a code within a few minutes. If you didn't get this email, try the following:
If you're signed in to HBO Max on a device, here's how to find your account email:
In HBO Max, do one of the following:
Phone, tablet, or computer: Choose your profile and then Account.
TV device: Choose the Settings icon
and then Account.
Find your account email address.
Sign in to HBO Max with this email address. When you're prompted for your password, choose get a code instead and follow the Sign in without a password steps.
