Unexpected HBO Max subscription charge

Find support for an unexpected subscription charge.

Charges Q&A

Depending on your provider and country or region, you can choose from different subscription plans. Plan and pricing varies by provider and country or region. For pricing info, go to HBOMax.com.

If your subscription charge isn't what you expected, here are some possible reasons:

You may have a different plan or billing period. Which plan do I have?
Your promotional or discounted period may have ended and you were charged the then-current subscription rate.
Where applicable, taxes are included in your subscription charge for the country or region where you started your subscription.

If none of these reasons apply and your subscription is billed through HBO Max directly (WarnerMedia Direct Asia Pacific, LLC), please contact us for help (instead of your payment service). If you're billed through another company, contact them for help. Find out who bills you.

If you were charged after canceling your HBO Max subscription, here are some possible reasons:

You canceled your subscription too close to your next billing date. Some providers may require you to cancel at least 24 hours before your next billing period starts (this varies by billing provider). If you have questions, please contact your billing provider. Find out who bills you.
Your subscription is still active. To make sure you're not charged again, go to Check if your subscription is active.
You have multiple accounts and subscriptions. For help finding your accounts, go to Find multiple accounts.

If you didn't subscribe to HBO Max, find the HBO Max charge on your bank statement and find who charged you below:

An app store (e.g. Apple or Google): Cancel the HBO Max subscription in the app store or contact their customer support for help.
help.hbomax.com: Take note of the date and charge amount and contact us for help. Be sure to have your payment information handy.

If HBO Max is part of a third-party internet, mobile, or TV package, you may not see an individual charge for HBO Max.

If you see more than one charge for HBO Max, there may be a few reasons:

Multiple Accounts. If you're seeing multiple charges each month, you might have multiple accounts (each with an active subscription). For help finding your accounts, go to Find multiple accounts.

Authorization hold. If you’re a new HBO Max subscriber, you may see more than one charge for your HBO Max subscription: an authorization hold and the charge for your HBO Max subscription. An authorization hold is done to make sure your payment method is valid and can be successfully charged.

An authorization hold is temporary and should be removed within 7-10 days, depending on your financial institution's policies. Contact your financial institution to find out when the authorization hold will be removed.

Troubleshooting

Here's how to find who bills you for HBO Max:

Do one of the following:
- Web: Go to HBOMax.com/subscription and sign in to your account. Can't sign in?
- Phone, tablet, or computer: In HBO Max, choose your profile and then Subscription.
- TV device: In HBO Max, choose the Settings icon and then Subscription.
Here you'll find who your subscription is billed through (top of screen).

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for HBO Max.

To find out if your HBO Max subscription is still active, choose your billing provider below:

Cancellation confirmation

Some billing providers send you an email when you cancel a subscription. Check your inbox for an email that confirms the cancellation of your HBO Max subscription.

Here's how to find out if you have multiple accounts:

Open HBO Max on each device that you use.
On each device, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Account.
- TV device: Choose the Settings icon and then Account.
Take note of your account email.

Unexpected HBO Max subscription charge

Charges Q&A

Troubleshooting

Cancellation confirmation

Did you find more than one account email?