Can't sign in to HBO Max
If you're having trouble signing in to your HBO Max account, choose the device you're using below. If you have the Mobile plan, choose Phone or tablet below.
Can't access your email or mobile number?
If your account email has a typo or you no longer have access to your email address or phone, please contact us.
Choose the device you're using:
You may need to try more than one of these solutions:
Try signing in to HBO Max on another plan-supported device (tablet, computer, or TV).
Try signing in another way: email and password, or your mobile number. Your account may have your email address and/or mobile number associated with it. For more info, go to Find your email or mobile number.
If your account has an email and password, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
Choose who's watching and you're ready to stream.
If you signed up through Apple, try restoring your subscription. Here's how:
Open the HBO Max app on the iPhone or iPad where you subscribed to HBO Max.
Choose Sign In.
Choose Sign In and then Restore Purchase.
If we find an active HBO Max subscription in the Apple App Store, we'll sign you into your HBO Max account.
Try clearing the HBO Max cache:
On your Android device, go to Settings.
Choose Search and type HBO Max.
Choose HBO Max from the search results.
Choose Storage & cache or Storage.
Choose Clear cache.
Open HBO Max and try signing in again.
On your Amazon Fire tablet, go to Settings > App & Games > Manage All Applications.
Choose HBO Max from the list of apps.
Choose Force Stop.
Choose Clear Cache.
Choose Clear Data.
Open HBO Max and try signing in again.
Delete the HBO Max app from your phone or tablet and install it again. Then, open HBO Max and try signing in again.
You may need to try more than one of these solutions:
Try signing in to HBO Max on another plan-supported device (phone, tablet, or TV).
Try signing in another way: email and password, or your mobile number. Your account may have your email address and/or mobile number associated with it. For more info, go to Find your email or mobile number.
If your account has an email and password, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
If prompted, add or update the password for your account.
Choose who's watching and you're ready to stream.
Make sure you're using a supported browser.
Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (e.g., update Chrome).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.
Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
Close and reopen your browser.
Go to HBOMax.com and try signing in again.
If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'
You may need to try more than one of these solutions:
Try signing in to HBO Max on another supported device (phone, tablet, or computer).
Try signing in another way: email and password, or your mobile number. Your account may have your email address and/or mobile number associated with it. For more info, go to Find your email or mobile number.
Try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
If prompted, add or update the password for your account.
Choose who's watching and you're ready to stream.
If you signed up through Apple, try restoring your subscription. Here's how:
Open the HBO Max app on the Apple TV where you subscribed to HBO Max.
Choose Sign In.
Choose Use Email Address and then Restore Purchase.
If we find an active HBO Max subscription in the app store, we'll sign you into your HBO Max account.
If the 6-character code isn't working, here are some things to try:
Open a private or incognito browser window and then go to HBOMax.com/signin.
Try signing in another way (e.g., choose Use HBO Max Mobile App).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Enter the code from your TV at HBOMax.com/signin on your computer instead of your phone (or vice versa).
Delete the HBO Max app from your TV device and then reinstall HBO Max from the app store. Then, open HBO Max and try signing in again.
Additional troubleshooting
If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:
Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
Choose Get New Code to send another text message. You should get a new text message within 1 minute.
Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
Make sure your phone is not set to block messages from unknown senders.
Try restarting your phone.
Still need help? Try signing in with your account email and password.
If you get this message, make sure the date and time are correct on your device. For help, find your device below:
Android phone or tablet: Go to Google's Set date & time article.
iPhone or iPad: Go to Apple's iPhone: Change time or iPad: Change time article.
Windows computer: Go to Microsoft's How to set your time article.
Mac computer: Go to Apple's Change date & time article.
TV device: Search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.
You can also choose Audio Challenge to access your account another way.
